Returns and Refunds

RETURNS & REFUNDS

Please make sure to read our item descriptions carefully, and use the size charts provided before purchase.

We only accept returns/exchange if the error occurred at our end. If an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies!  Your satisfaction is of the highest importance to us!  We are happy to replace or exchange any items that we missed the mark on. 

Refunds/exchange will not be granted if the customer ordered the incorrect size/ color/ quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will do our best to accommodate.  If your order has already been processed or shipped, we cannot make changes to your order, and a exchange/refund will not be granted.

Our return policy is effective for 7 days upon receipt of purchase. We cannot offer an exchange or refund after that. To be eligible for a return (if applicable) , your item must be unused, in the same condition that you received it, and in the original packaging. For returns & refunds, please send an email to golfkingsapparelstore@gmail.com with your full name, order number, item description and the reason for your return.

Once your return is received and inspected, you will receive an email notification informing you of the approval or rejection of your refund. If approved, your refund will be processed right away and a credit will be applied to your credit card (or original method of payment).  It will be in your account within a few days- depending on your bank.

(It is normal for photos/pictures to differ slightly from the actual item in terms of color due to the lighting during photo shoot or the monitor's display.)

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

• Faulty Product: If the product has a manufacturing defect.
• Wrong Item Sent: If we you receive the wrong product, color or size. 

Your Responsibility

a) Oops! Somewhere along the way you may have made a mistake, most commonly size. In this situation, we cannot  issue you a refund or exchange.

b) Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses. 

Please follow these instructions for Return Request:

1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “Your Order Number” Replacement Request” to golfkingsapparelstore@gmail.com

Please include the following:

• The photo(s)
• A specific description of the issue
• The Order Number. If there are multiple products in an order, identifying the product with the issue 

Our support team will respond within 1 business day and return Instructions will be provided. 

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

Items received that are defective or damaged will be replaced with the same item free of charge or given a full refund. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.

There is often some processing time before a refund is posted. If you have done all of above, and have still not received your refund, please contact us at golfkingsapparelstore@gmail.com